- Posted by Cesar Keller
IT Success Strategy for Business Part 2: Disaster Recovery Planning
Profitability, No Matter What
We all want happy customers. When your organization delivers the product or service the way you intend to, your customers will almost always feel satisfied. Then, they’ll tell others.
At the same time, many of us have employees that aren’t working a typical 9 to 5 job in an on-premises cubicle. Workers today can spend more time out in the field. Others end up logging in from their home, hotel, or favorite coffee shop.
For these reasons and more, your IT systems need to work all the time.
But what if the worst happens? Will you be able to recover quickly, keep delivering services, and allow your employees to serve effectively?
This article is part two in our series about creating an IT success strategy for your business. In our last article, we discussed cybersecurity, which is one of the ways you can proactively protect your organization from disaster.
But when something goes wrong, you need a plan. Here’s why.
Get the Team on the Same Page
As your company grows, your “data silos” will likely increase, duplicate, and spread. Data silos are information systems built inside individual departments. In some cases, they’ll be inaccessible to your IT administrators. In other cases, they’ve evolved in a way that would be confusing to an outsider.
Since these data silos often don’t interrelate, the people who build and manage them will each have unique — and often undocumented — protocols and procedures. Few of these systems are backed up or sufficiently protected.
Then, the worst happens:
- A hacker holds your data hostage
- A power surge fries your hardware
- A fire, tornado, or flood devastates your home base
- Someone flips the wrong switch or deletes vital information by accident
Without a disaster recovery plan, your IT pros will have to accommodate all the different silos within the organization. They’ll need to figure out the department’s workflow, applications, and usage requirements from scratch.
This wastes time and money.
And after more than fifteen years in an IT role for both large and small companies, we’ve rarely seen a masterful disaster recovery solution. Many believe it’s sufficient to make sure all data is backed-up. And though a cloud backup is vital to disaster recovery, it’s not a plan.
Instead, here’s what you need.
What Is a Disaster Recovery Plan?
Every organization needs a single comprehensive document that outlines what do in case of a disaster.
First, it must identify the proper workflow for every business unit within the organization. It will include an inventory of:
- The devices each department depends on
- Mission-critical apps
- How these devices and apps interrelate
- How employees and contractors use them
Second, this plan must map out the steps to recovery in order of priority. Included will be an inventory of Single Points of Failure (SPOFs), which are the systems that, if they fail, will bring other systems down with it.
Third, it will identify where your company is most vulnerable and what the timeline to recovery should be.
With a Disaster Recovery Plan in place, IT managers can deploy a previously agreed-upon:
- Minimum viable recovery level
- Acceptable recovery level
- Finally, a fully functioning, back-to-normal system
Are you ready?
If a disaster were to strike, does your IT team know what to do? Would you be able to continue delivering excellence? Would your employees be able to keep serving your business objective effectively?
If the answer is “no,” or you’d like someone to review your current disaster recovery plan, let us know. We’d love to see if we can help.