- Posted by James Canada
Your ability to earn trust is a crucial indicator of your potential success. When trust is high, people and systems function well. Your team will be more creative, act more directly, operate at a higher level of consciousness, and discover new abilities within themselves.
Trust can be broken down into several components. These components can be defined as Capacity to Trust, Trust of Character, Disclosure, and Capability.
Understanding these components of trust will help you recognize the right path to take with your actions and communication. Knowing them may help you guide, teach, or share your thoughts with your partners and employees in a small organization. Your knowledge will impact your team to do the right thing and establish a base of culture with your small business.
Capacity to Trust: This is our willingness to trust ourselves and others. Four attributes affect our Capacity to Trust, and they’re most easily understood as moving along four continua.
- Pragmatic to idealistic
- Concrete to abstract
- Complex to simple
- Differentiated to undifferentiated
When we’re younger, we tend to be more idealistic, abstract, simple, and undifferentiated in our Capacity to Trust. But as we mature, we tend to become more pragmatic, concrete, complex, and differentiated. Each person’s capacity to trust is continually changing and based on their experiences.
Trust of Character: You trust a person to do the “right thing,” keep their word, and have both integrity and good intentions.
Disclosure: You trust someone to tell you the truth, not withhold information, and admit to mistakes.
Capability: You believe a person is competent to perform as expected, and you respect their judgment.
Trust of character, disclosure, and capability are all contractual and reciprocal. To be successful, you must trust to be trusted.
Jim is an operations, business development and program/project management leader with Executive Management experience in both Service and Manufacturing environments.
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