- Posted by Chris DeLaquil
- On January 21, 2016
Many people have been experiencing Outlook 2010 issues after applying the KB3114409 patch. Microsoft pulled the patch from automatic release, but users are still finding themselves having the patch installed, again and again, causing repeat issues. One of the biggest issues with the patch is that it isn’t always apparent if you’re impacted. Here are the symptoms encountered in Outlook 2010 as a result of the KB3114409 patch:
- Outlook opens in Safe Mode
- Outlook 2010 is loaded with the default settings
- Modified settings aren’t being retained upon restarting Outlook
- Instant Search doesn’t work
- Reading Pane is turned off
- The Quick Access Toolbar and Ribbon have been reset and can’t be customized
The solution to this problem is to close Outlook and uninstall Update KB3114409 from the control panel. There’s no need to restart your computer if Outlook is closed when the patch is uninstalled. In addition, it’s a good idea to check for updates and then hide this one for Outlook 2010 so it won’t get re-installed.
If the system operates in a Small Business Server environment, or any other environment that uses Windows Server Update Services (WSUS), then this update will likely be auto-approved. When Microsoft pulls a patch, as in the case of KB3114409, WSUS does not automatically decline the patch. This means that computers in an environment running WSUS will have the patch reinstalled repeatedly until the patch is manually declined in WSUS.
Chris has served the St. Louis metro area for over 11 years and has some 30 years of experience as an expert IT consultant.
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